Limited Warranty

OmniWOT guarantees that its goods will meet the requirements. This limited product warranty is valid for two to three 1 year starting from the selling date. OmniWOT will not be responsible for any product defects brought on by customer neglect, abuse, or mistreatment, such as incorrect installation or testing, or for any products that the customer has changed or modified in any way. Additionally, OmniWOT shall not be responsible for any flaws in such goods that arise from the design, requirements, or guidance provided by the customer. As OmniWOT deems necessary, testing and other quality control methods are used.

 

Warranty will not apply in the event of

• Installation, maintenance and use not accordance with the instructions and warnings provided by OmniWOT or in conflict with legal regulations or technical specifications;
• Damages resulted from electrical cabling defects and/or abnormalities, inappropriate distribution, electrical power failures or fluctuations, unusual environmental conditions (such as dust or smoke, including cigarette smoke), and damages related to air conditioning or humidity control systems;
• Damage brought on by unforeseen circumstances, such as damage brought on by fire, flood, conflict, vandalism, or similar events, or damage caused by force majeure;
• Damage caused by use of the product outside of the limitations set in the specifications;
• Removal, alteration, or any other action that precludes a product’s serial number from being uniquely identified;
• Damage caused during transportation and shipment.

 

Special components will not included as

• Gas detecting probes included will only have 1 year warranty;
• Batteries are not included in the warranty.

 

RMA Policy

OmniWOT has established the RMA policy to give our clients the best support and service around time possible. OmniWOT sales & support teams are available to assist you in resolving any product or application difficulties you may have. In many cases we are able to resolve problems quickly without necessitating a product return.

 

RMA Conditions

According to the RMA policy, this warranty does not cover defects or malfunctions caused by misuse, abuse or improper maintenance, failure to follow operating instructions, or use with equipment with which is not intended to be used.Customers are only allowed to return products as a result of the product being defective or due to a OmniWOT order entry error or manufacturing error and when a Return Material Authorization (RMA) number has been issued.

• Products must have been purchased directly from OmniWOT.
• Out of Policy requests are subject to acceptance by OmniWOT. A restocking fee may apply.
• Products must be returned to OmniWOT designated location within 30 days of receiving your Returns Material Authorization (RMA) number.
• Failure to return product within 30 days may result in cancellation of the Return Material Authorization number.